If you are trying to log in to the Microsoft Volume Licensing Service Center (VLSC) and cannot find it, you are not alone. The standalone VLSC portal at microsoft.com/licensing/servicecenter retired in April 2024, and Microsoft moved all volume licensing management into the Microsoft 365 admin center.
This guide covers exactly where to sign in now, the access you need, how to download your software and product keys, and an important 2026 change for customers with both commercial and government licences.
Quick answer: Volume licensing now lives in the Microsoft 365 admin center. Sign in at admin.microsoft.com, then go to Billing → Your products → Volume licensing. You must have a Volume Licensing (VL) role assigned to you — being a Global Administrator is not enough on its own.
Where to Sign In to Microsoft Volume Licensing Now
The portal you use depends on which cloud your volume licensing agreement lives in:
| Your environment | Sign-in URL |
|---|---|
| Commercial / public cloud and GCC | admin.microsoft.com |
| Government Community Cloud High (GCC High) | portal.office365.us |
| US Department of Defense (DoD) | portal.apps.mil |
Once signed in:
- In the left navigation, go to Billing.
- Select Your products.
- Open the Volume licensing tab.
If you don't see Billing in the menu, scroll to the bottom of the navigation, select Show all, and pin Billing to the menu.
What Happened to VLSC?
The Volume Licensing Service Center was the dedicated portal where organisations managed their Microsoft volume licensing agreements for over a decade. Microsoft retired VLSC in April 2024 and automatically migrated all existing customers and their agreements to the Microsoft 365 admin center.
A few important consequences of that migration:
- The old
microsoft.com/licensing/servicecenterURL no longer serves the portal. Bookmarks to the old VLSC will not get you to your licences. - VL roles carried over. Administrators who previously accessed VLSC with a Microsoft Entra ID automatically received access to the volume licensing pages in the admin center, with the same permissions.
- Old invitations expired. If you were invited to VLSC before April 2024 but never registered, that invitation is now invalid — a VL administrator in your organisation must add you again.
What Access Do You Need?
This is the single most common reason people can sign in but cannot see their licences: a Global Administrator role does not grant volume licensing access.
To view the volume licensing pages, you need a Volume Licensing (VL) role assigned specifically to your account. You get one of two ways:
- From your partner or reseller, who assigns you a role when your contract is created.
- From a VL agreement administrator in your own organisation, who adds you as a user on the agreement.
You also need to sign in with a Microsoft Entra ID (a work or school account) — not a personal Microsoft account (MSA) like an @outlook.com or @gmail.com address.
If your organisation has never used a Microsoft online service, you may need to create a free Microsoft Entra ID first. Creating one does not require buying any Microsoft product, and it gives your VL users somewhere to sign in.
What You Can Do in the Volume Licensing Section
Once you reach Billing → Your products → Volume licensing, you can:
- View your agreements and contracts — see every License ID associated with your organisation.
- Download software — get the ISOs and installers for the products covered by your agreements.
- Get product keys — retrieve the Multiple Activation Keys (MAK) and KMS keys tied to your volume licences.
- Manage users and roles — add or remove people who can access an agreement, and assign their VL roles.
- Review your license summary — confirm quantities and entitlements per contract.
Important 2026 Change: Separate Entra IDs for Public and Government Clouds
If your organisation holds licences in both the commercial (public) cloud and a government cloud (GCC High or DoD), this change affects you.
As of January 19, 2026, you can no longer use a single Microsoft Entra ID to access volume licensing contracts that live in different clouds (so‑called "cross-cloud access"). Your Entra ID must match the cloud of the contract you want to manage, or you lose access to it.
You are affected if you see either of these signals:
- An email titled "Action Required: Ensure Correct Account Access by January 19th, 2026."
- A banner in the admin center reading "Some users may lose access to certain VL contracts due to a mismatch between the Microsoft Entra ID's cloud and the contract's cloud."
How to fix it: create (or use) a second Entra ID for the other cloud, then have the VL administrator for those contracts add that Entra ID to the affected License IDs. After the assignment completes, sign in to the matching admin center (public at admin.microsoft.com, GCC High at portal.office365.us) with the correct ID.
The Microsoft Open License Program Has Ended
This page originally covered adding an Open License authorization and license number to VLSC. That process no longer exists, for two reasons:
- The Open License program was retired. As of January 1, 2022, you can no longer buy new licences or renew through Microsoft Open License — even on an active agreement. New offers stopped being added on July 1, 2021.
- VLSC itself retired in April 2024 (covered above).
If you bought perpetual licences under Open License before it ended, those entitlements still migrated to the Microsoft 365 admin center and remain valid — you just manage them there now instead of adding authorization numbers in VLSC.
What replaced Open License? Perpetual software licences are now sold through the Cloud Solution Provider (CSP) program via a Microsoft partner. If you need Software Assurance, the Open Value and Open Value Subscription programs still exist and are unaffected by the Open License retirement.
If you manage Microsoft 365 user subscriptions rather than volume agreements, those are handled separately — see our guides on removing Microsoft 365 licenses and changing group-based license assignment.
Troubleshooting Volume Licensing Sign-In
You're redirected to the Azure portal when you sign in
If signing in sends you to azure.microsoft.com instead of the admin center, the cause is usually your organisation's Microsoft Defender Safe Links policy rewriting the link. Ask your IT administrator to check the Safe Links allow list in the Defender for Office 365 policy. This is not something Microsoft's VL support team can resolve.
"An error occurred while setting up your profile"
This almost always means you signed in with the wrong type of account. Make sure you are using a managed Microsoft Entra ID, not:
- a personal Microsoft account (
@gmail.com,@outlook.com), - a self-service/unmanaged Entra ID, or
- a different Entra ID than the one your VL access was granted to.
"Ready to become the admin of [domain]"
You are signing in with an unmanaged Entra ID. You (or your IT admin) need to take over the directory by verifying the domain's DNS TXT record, then contact Volume Licensing Support to attach a VL profile.
You don't see the Volume licensing page
- Confirm you are at the correct URL (admin.microsoft.com) and at Billing → Your products → Volume licensing.
- Confirm a VL role is assigned to the exact account you signed in with — ask a VL administrator to check.
Frequently Asked Questions
Is VLSC still available?
No. The Volume Licensing Service Center retired in April 2024. All agreements, software downloads, and product keys moved to the Microsoft 365 admin center at admin.microsoft.com under Billing → Your products → Volume licensing.
What is the VLSC login URL now?
There is no separate VLSC URL anymore. Sign in to the Microsoft 365 admin center (commercial and GCC), portal.office365.us (GCC High), or portal.apps.mil (DoD), then open the Volume licensing tab under Billing.
Where do I download my volume license software and ISOs?
In the Microsoft 365 admin center, go to Billing → Your products → Volume licensing, open the relevant contract, and use the software download and product key options there.
Where do I find my volume license product keys?
Product keys (MAK and KMS) are listed alongside each agreement in the Volume licensing section of the admin center, in the same place you download the software.
Why can't I see volume licensing after signing in?
The most common cause is that you have a Global Administrator role but not a Volume Licensing role. Global Admin access does not include VL pages — a VL administrator must add you to the agreement and assign a VL role.
What is Microsoft eOpen?
eOpen (eopen.microsoft.com) was the legacy portal for Open License customers before VLSC existed. It has long been retired. Open License purchasing ended on January 1, 2022, and any surviving entitlements are now in the Microsoft 365 admin center.
Can I still buy or add a Microsoft Open License?
No. The Open License program ended on January 1, 2022. Perpetual licences are now purchased through a partner in the Cloud Solution Provider (CSP) program. The Open Value and Open Value Subscription programs remain available if you need Software Assurance.
Do Global Administrators automatically have access to volume licensing?
No. This is by design. The administrator of the VL agreement must explicitly add any user — including Global Administrators — to specific License IDs before they can see volume licensing pages.